TERMS & CONDITIONS

1. Introduction

Welcome to Cosmic Pilates. These Terms and Conditions govern your use of our site and the purchase of Pilates equipment from us. By accessing or using our Site, you agree to comply with these Terms.

2. Company Information

Company Name: Cosmic Pilates Limited
Registered in: England and Wales
Company Number: 16816450

We are the authorised UK distributor for Cosmos Pilates equipment. Please note that we are a third-party company and not the manufacturers of the machines.

3. Products and Pricing

All Products listed on our Site are subject to availability. We reserve the right to limit quantities and discontinue any Product at any time.

The prices of the Products are displayed in GBP (£) and include VAT at the prevailing rate, unless otherwise stated.

We strive to ensure all prices on the Site are accurate; however, there may be instances of errors. If we discover a pricing error, we will inform you as soon as possible and give you the option to either confirm your order at the correct price or cancel it.

4. Ordering and Payment

Requesting a Price

To order a Pilates reformer machine, customers must first contact us to request a price for the equipment they wish to purchase.

We will forward your order request to Cosmos Pilates, the manufacturer, who will provide the cost to produce the requested machine. Once we receive the manufacturer’s cost, we will provide you with a total price for the equipment, including shipping costs and any necessary fees.

If you wish to proceed with the order after receiving the quoted price, please confirm your acceptance and arrange payment via bank transfer. Payment instructions will be included with your quote.

Full payment must be made before the order is placed with the manufacturer. We will not proceed with manufacturing your machine until payment has been received.

After receiving your payment, we will send you an order confirmation and initiate the manufacturing process with Cosmos Pilates.

5. Delivery

We aim to deliver the Products as soon as possible; however, delivery times may vary based on your location and circumstances.

Risk of loss and ownership of the Products will pass to you upon delivery to the address specified in your order.

If delivery is delayed, we will notify you and provide an estimated timeframe.

6. Returns and Refund Policy

Customers have the right to cancel their order within 14 days of placing it, provided that manufacturing of the Product has not commenced. To exercise this right, you must notify us in writing at info@cosmicpilates.co.uk

Once the manufacturing process has started, cancellations and refunds are not permitted, except in cases where the Product is faulty or damaged upon arrival.

If you are unsatisfied with the Product after delivery, you may return it within 14 days, provided it is in its original packaging and in a resalable condition. You will be responsible for the return shipping costs, which can be substantial due to the international nature of the returns.

If the Product arrives faulty or damaged, please contact us within 48 hours of receiving the order to arrange a return. In this case, we will cover the return shipping costs and provide instructions.

All returned Products must be in their original packaging and in a resalable condition.

To initiate a return, please contact our customer service team at (insert email address) for a Return Merchandise Authorisation (RMA) number and detailed instructions.

7. Warranty

The Products come with a warranty provided by the manufacturer. We will assist you in handling any warranty claims.

Our liability is limited to the repair or replacement of the Product. We do not accept liability for any consequential damages or losses resulting from the use of the Product.

8. Long Term and Rare Issues

  • Noise from the carriage or wheel adjustment issues
    These can usually be resolved easily through a maintenance video or simple user intervention.

  • Spring breakage
    This may occur very rarely (approximately one in a thousand) due to manufacturing tolerances. In such cases, a replacement spring will be sent and the issue resolved.

9. Mid Term Issues if Precautions Are Not Taken

  • Upholstery deformation
    If alcohol-based or chemical cleaners are used, the upholstery may deform. Upholstery must only be cleaned with lightly vinegared water or a damp cloth. Upholstery replacement resolves this issue.

  • Rusting or damage to chrome and powder-coated metal parts
    If abrasive or alcohol-based cleaners are used, the coating may be damaged or removed. Cleaning with a dry cloth is sufficient, as these areas are not frequently touched and do not present hygiene concerns.

    Examples include metal parts behind the shoulder blocks, the two-level spring holder system, and the footbar scissor mechanism.

These issues are not covered under warranty, as they occur only when harsh or abrasive cleaners are used. The issue may be resolved by recoating the parts in Türkiye at cost price after discussion with the customer.

10. Short Term and Common Issues

  • Stopper breakage
    If instructors do not inform users to control and stop the carriage themselves, users may repeatedly stop the carriage by hitting the stopper. The stopper is designed only for emergency situations when control is lost. If under warranty, the stopper will be replaced and the instructor informed.

  • Clothing dye transfer on coloured upholstery
    With coloured upholstery, low-quality clothing worn by users may transfer dye. Cleaning may be attempted with synthetic thinner; however, if the stain cannot be removed, upholstery replacement will be required at the customer’s expense.

  • Footplate upholstery tearing
    If the rubber footbar is dropped forcefully onto the footplate upholstery, tearing may occur. This issue is resolved by replacing the footplate upholstery.

11. Intellectual Property

All content and materials on the Site, including text, graphics, logos, and images, are the property of Cosmic Pilates and are protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content without our express written consent.

12. Limitation of Liability

To the fullest extent permitted by law, Cosmic Pilates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Products or Site.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Site constitutes acceptance of those changes.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: info@cosmicpilates.co.uk